Terms of Use

These Terms of Use apply to anyone viewing and using the website heavenlypetscrematorium.com, operated by Heavenly Pets Crematorium.

About Us

Heavenly Pets Crematorium is registered in England and Wales under company number 14021292. Our premises are located at 45 George Street (via Yorkway), Thornaby, Stockton-On-Tees, Cleveland, TS17 6DE.

Website Content and Service Information

Our website provides general information about the crematorium and the services we offer, as well as answers to common questions on the Help & Support page. The services detailed on the website include:

Individual cremation
Use of the farewell room
Collection and return services
A selection of caskets, urns and keepsakes

Please note that most product photographs are currently unavailable on the website. As a result, many of our caskets, urns and keepsakes are presented by their name and written description only.

Arranging Services and Visits

Cremations, collections and visits cannot be booked directly through the website. All arrangements for cremations, collections and visits are made directly with the crematorium by telephone or by email.

External Websites and Services

For your convenience and support, the website includes connections to our Facebook page, to Google Maps for directions to our premises, and to the Blue Cross pet bereavement service. When you access or use those external services, you do so under their own respective terms.

Contact Details

If you wish to arrange a service, plan a visit or ask a question, you can reach Heavenly Pets Crematorium using the contact details listed on our Help & Support page and in the website footer:

Telephone: 07513 886247
Email: contact@heavenlypetscrematorium.com
Address: 45 George Street (via Yorkway), Thornaby, Stockton-On-Tees, Cleveland, TS17 6DE