General Enquiries 8am – 8pmEmergency call out service 24/7

Heavenly Pets Crematorium

Keep them close
from the beginning until the end

Our Story

At Heavenly Pets, we understand the profound bond between humans and their cherished animal companions. Founded in 2023, our business was born out of a personal experience that drove us to provide a more compassionate and individualized approach to pet cremation.

Our journey began when we lost our beloved Newfoundland, Merlin. We learned that if we left Merlin in the care of our veterinary practice without specifying a preferred crematorium, he would automatically be sent to a contracted crematorium on a weekly run. This meant he would be transported outside of the area alongside other animals awaiting cremation, with his ashes returned on the next scheduled collection.

We wanted Merlin to be collected on his own, cremated individually, and brought back to his family as quickly as possible. Above all, we wanted reassurance that his body was being treated with the utmost care and respect. Dissatisfied with the options available to us, we established Heavenly Pets. Our focus is to provide individual, private cremations for pets, ensuring that each pet is given the personalised attention and dignity they deserve.

Merlin Bear

In remembrance of Merlin BearNovember 5th 2011–9th August 2021

At Heavenly Pets, we maintain state-of-the-art facilities designed to meet the highest standards of safety, hygiene, and sustainability. Our compassionate team is dedicated to handling each pet with the utmost care and providing a comforting environment for both pets and their grieving families. We strictly adhere to a comprehensive code of ethics, guaranteeing the individual cremation of each pet and upholding the highest level of confidentiality.

Our Individual Pet Cremations guarantee that pets are cremated separately to ensure that the ashes returned to the owners are exclusively those of their beloved pet. Our Collection and Return services prioritise the timely return of your pet's ashes, so they can be reunited with their family as quickly as possible.

Commemorating the memory of your cherished pet, we offer a selection of memorial options, including Caskets, Urns and Keepsakes, to help you create a personalised tribute to reflect the unique bond you shared with your pet.

At Heavenly Pets, we understand the importance of providing a peaceful and healing space for remembrance. Our Farewell Room offers a tranquil and comfortable area where families can spend their final moments with their beloved pets, saying their goodbyes in a serene environment.

Our passionate and empathetic team is here to guide and support you through the process of saying goodbye to your beloved pet. Contact us today to learn more about our services and how we can assist you in honoring your beloved pet's memory with the utmost care and compassion.

Visit Us

Find us at 45 George Street (via Yorkway), Thornaby, Stockton-On-Tees, Cleveland, TS17 6DE.

Our office is open 7 days a week from 08:00 until 20:00 and we are available 24/7 for emergencies.

Accessing Our Services

Heavenly Pets offers devoted pet owners the option to have their pets cremated locally. We are not contracted to any veterinary practices, this means we may not be automatically contacted. If you would like us to care for your loved one, we recommend that you contact us directly or let your vet know.

Talking or visiting us directly gives you the opportunity to discuss your wishes and can often give a great sense of relief. You also have the control to decide how you would like to say goodbye and discuss any special requirements you may have.

Out of Hours Service

We operate a free 24-hour callout service 365 days of the year. If you are seeking assistance outside of office hours, please call us. Emails and texts are not monitored throughout the night.

We will always try our best to answer your call if we do not answer, it maybe because we are with another family or taking another call. Your call is important to us, so please try again or leave a message. Our team will get back to you as soon as possible.